The people you serve, heard
Rewarded listening for your customers, clients and members. Short questions on the things they experience first hand, answered in seconds, rewarded with entries into a prize draw you control.
- customers
- clients
- members
- patients
- residents
Afternoon, Mike
How easy was it to reach someone when you needed help?
You set the prizes. We handle the fulfilment.
Every business has an audience it can't afford to lose
Whatever you call the people who pay you, eeda voice™ asks them the right questions and rewards them for answering. Topics come pre-set for your industry, or we build them around your business.
Leisure and fitness
members
Gyms, leisure centres, clubs and trusts. Spot the member drifting away before the direct debit stops.
Manufacturing
customers
Distributors, trade accounts and long-cycle buyers. Hear about a delivery problem before it costs you the contract.
Professional services
clients
Legal, accountancy, consulting and agencies. Know how a client feels while you can still act on it.
Healthcare
patients
Private practice, dental, clinics and care. Experience feedback that goes past a star rating.
Member organisations
members
Professional bodies, unions, associations and charities. Understand what membership is worth to people, in their words.
Retail and hospitality
customers
Stores, venues, restaurants and hotels. The truth about the experience, not just the receipt.
Property and housing
residents
Build to rent, housing providers and managing agents. Hear about the building before the complaint lands.
Somewhere else
bespoke
Education, financial services, public sector and more. If you have an audience, we build the topics around it.
Not sure where you fit? Tell us your industry on the form and we’ll show you what we’d measure.
Ask. Reward. Act.
NPS gives you a number and a snippet of what people think. We ask across the whole experience, on the things each person deals with day to day, and reward them for answering.
- 1
We ask
Short questions land by WhatsApp, text, email or in-app. One tap, a few seconds, done.
- 2
They get an entry
Every answer is an entry into your prize draw. It's why people keep replying when other surveys go quiet after the first send.
- 3
You act
Scores, comments and warning signs land in your reporting, broken down by topic, site and audience group.
You decide what gets asked about
Switch on the topics that matter to your business. Each one breaks into its own sub themes, so a score never leaves you guessing which part of it moved. Pre-set groups come ready for your industry, and anything unique to you gets built in.
- Customer service
- Interactions with staff
- Ease of doing business
- Product or service quality
- Communication
- Value for money
- Facilities and environment
- Ordering and delivery
- Digital and admin
- Complaint handling
- Trust and reputation
- Likelihood to recommend (NPS)
- + anything unique to you
NPS goes to everyone regardless of what else you switch on, so you always have the one number your board asks for.
Feedback that pays for itself
Most feedback programmes are a cost line nobody can defend. This one is built to be measured, so you can see what listening is worth to your business rather than hoping it helps.
- retention
Fewer people leaving quietly
Spot the accounts, members or clients whose scores are sliding and act while they're still yours. Losing them costs far more than keeping them.
- focus
Spend on the right fix
Stop investing in the thing you assumed was broken. Sub-theme scoring shows which specific part of the experience is dragging, so budget goes where it moves the number.
- growth
More promoters, fewer detractors
NPS tracked over time, alongside the reasons behind it, so you can see referrals and reputation improving rather than guessing.
- cost
A predictable prize pool
You set how many prizes and what each is worth, so the reward cost is a number you choose rather than one that grows every time engagement does.
What listening is worth
£98,000
Revenue retained in year one
Put your own numbers in. Five per cent is deliberately modest, and it is the only assumption doing any work here.
Every answer is an entry
You decide how many people win each month and what each prize is worth. Winners pick their own gift card from around 50 brands, issued instantly, and you never handle stock, codes or fulfilment.
This month’s winners
- Mike H. · Northgate£20
- Priya S. · Central£20
- Dave R. · Trade accounts£20
- Marta K. · Central£20
Winners choose their card
- Sainsbury's£20
- Tesco£20
- M&S£20
- Waitrose£20
Around 50 brands across coffee, supermarkets, high street, sportswear, restaurants and days out. Five at £20, ten at £10, or one big prize with runners up. Your call, every month.
Little and often beats one big ask
You
set the topics
You
set the prizes
12s
to answer one
5
days to real data
Be first to hear
We’re opening pilots with a small number of organisations in each industry. Leave your details and we’ll come to you first.